HOW CAN I CONTACT YOU?
We’d love to hear from you. Please emails us at email@example.com or send us a note with the form. We will respond to you as soon as possible.
WHAT DOES SPARKLE FABRIC FEEL LIKE?
Super stretchy, soft, silky, smooth feel and totally comfortable similar to swimsuit material.
WHAT ARE YOUR YOGA PANTS MADE OF?
They're constructed from a breathable, smooth, comfortable, 4-way stretch, quick dry microfiber yarn. They're 85% polyester, 15% spandex.
HOW ARE SPARKLE YOGA PANTS DIFFERENT FROM OTHER ATHLETIC PANTS?
Sparkle yoga pants are unique, they will keep you connected with your music, apps, phone and essentials like no other athletic pants could. Also, Sparkle’s unique fabric and design will prevent camel toe, riding up, bunching, or chafing. They keep you cool, comfortable during any workout, tummy-control, moisture-wicking, stain-releasing, and leak-resistant, you’ll be sweat-proof and protected in our Sparkle pants.
WHY CAN'T I WASH WITH FABRIC SOFTENERS OR DRYER SHEETS?
Fabric softeners and dryer sheets contain compounds that coat individual yarns in a garment during the washing/drying cycle making them feel soft. However, this coating can prevent the fabric from performing and protecting you like it is designed to.
For our detailed size chart, click here.
I THINK I AM BETWEEN SIZES AND I AM NOT SURE WHICH SIZE TO GET. DO YOU HAVE A RECOMMENDATION?
Our Sparkle yoga pants are made from a stretchy material that acts as a second skin and is meant to be tight. As you work out and wear your yoga pants, they will stretch with you and form to your body. We base our size chart on hips measurement. If yours is on the borderline between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit in general. Everyone has their own preference, if you prefer a tighter waistband, we suggest trying the smaller size. However if a looser waistband fit suits you better, try out the bigger size.
THE STYLE/SIZE/COLOR I WANT IS OUT OF STOCK, WHEN WILL YOU BE RESTOCKING?
Sparkle comes out with collections each new season. If something is out of stock, emails us at firstname.lastname@example.org or send us a note with the form and we’d be happy to double check for you.
HOW DO I KNOW IF MY ORDER WAS PLACED SUCCESSFULLY?
We will send an order confirmation email to you after your order is placed with your order number. Once your order ships, we’ll send you a shipping confirmation email with tracking information.
WHEN WILL MY ORDER SHIP?
Sparkle aims to ship out your order as quickly as possible. Purchased items will be shipped within 24-48 hours of the order. We ship packages out Monday through Friday.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE AFTER IT HAS SHIPPED?
Estimated US Postal Service timeframe from when the package is dropped in the mail and based on our best estimates is 4 to 8 days to the continental US. The timeframe is not guaranteed. International shipping can take longer.
HOW DO I CANCEL MY ORDER?
Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at email@example.com and we will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.
CAN I CHANGE THE COLOR/SIZE OR ADD AN ITEM TO MY ORDER; CAN I MAKE A CHANGE BEFORE IT SHIPS?
Once your order has been submitted successfully, we do our best to process and ship orders quickly. If you need to make a change, we have a very small amount of time to make any modification with the warehouse to your order. We’ll do our best to accommodate the request, but we cannot make any promises. Please contact us immediately with your order number and update request to change it and get your order to you as fast as possible.
HOW MUCH DOES SHIPPING COST?
• FREE Shipping: orders over $40 (6 - 8 business days*): $0.00
• Standard Shipping (4 - 8 business days*): $4.99
• Priority Shipping (2 - 3 business days*): $8.99
*Estimated timeframe from when the package is dropped in the mail and based on our best estimates. The timeframe is not guaranteed.
I DON’T LIVE IN THE UNITED STATES. CAN I STILL ORDER SPARKLE YOGA PANTS?
Yes! We ship to anywhere in the world! Customs fees and additional fees may apply for international shipments. Contact your local customs office for more information.
HOW MUCH DOES INTERNATIONAL SHIPPING COST?
The price depends on your location and order weight, please use the shipping calculator in the cart. You can see live shipping rates to your location once you add items to your cart and click “Checkout”. Then enter your shipping address and click “Continue” to your live rates. What about duties and fees? Sparkle is not responsible for any customs fees incurred from imported goods. Due to the complexity of international laws and taxes, we do not include those fees in orders. You are responsible for local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.
WHY DID I HAVE TO SIGN FOR MY PACKAGE?
To ensure the safety of orders, we require a signature upon delivery for orders over $200. For more information about your order, please contact us at firstname.lastname@example.org or send us a note with the form.
WHAT IS THE SPARKLE RETURN POLICY?
We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase. To see full policy, click here.
WHEN WILL I RECEIVE MY REFUND?
Please allow 14 days for us to receive and process your return merchandise. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.